The outstanding content was so plentiful that I couldn’t write fast enough at Jeff Pulver’s 140 Characters Conference http://nyc2011.140conf.com/ and Seth Godin’s workshop in Seattle.

In coming days, I’ll continue to blog about Godin’s session but first more from the 140 Conference.

From Dan Gilmoor (@dangilmoor), a 25-year newspaper veteran and head of the Knight Center for Digital Media Entrepreneurship, a new project of the Walter Cronkite School of Journalism & Mass Communication at Arizona State University:

On Twitter and “news” -- “Take a breath. Be skeptical.”

Dan said there’s a “credibility scale” to consider with an anonymous blog being on the low end.

“Time adds depth and context. I’ll tweet, ‘interesting if true’.”

And from Andy Carvin (@acarvin), senior strategist for NPR, who broke news during the civil uprisings in Tunisia, Cairo and elsewhere:

“People used the Twitter channel to send photos and videos captured by mobile. We saw live streams of people getting arrested.”

As for “reporting” on similar activities, Andy said, “You need to be on Twitter now so people trust you and you can trust them.”

In this space and others, I’ve harpooned those who determine level of customer service by a Klout score. In my recent 140 Characters Conference Moments of Trust presentation http://jeffhasen.com/video-of-my-140-characters-conference-talk-on, I saluted a restaurant that provided stellar service after making an error in food preparation -- not because the patrons had social influence.

In today’s New York Times http://www.nytimes.com/2011/06/26/sunday-review/26rosenbloom.html?_r=1, it was reported that more than 2,500 companies are using Klout’s data.

According to the Times, last week, Klout revealed that Audi would begin offering promotions to Facebook users based on their Klout score. Last year, Virgin America used the company to offer highly rated influencers in Toronto free round-trip flights to San Francisco or Los Angeles. In Las Vegas, the Palms Hotel and Casino is using Klout data to give highly rated guests an upgrade or tickets to Cirque du Soleil.

Am I the only one outraged by companies failing to commit to top customer service for all?

From a podium recently, I heard someone lament the fact that his email address was announced to a crowd of about 800.

The show wasn’t the 140 Characters Conference http://nyc2011.140conf.com/ and the speaker wasn’t Jeff Pulver, who not only gives his contact information, he gives his soul – and countless hugs in a community that is quite extraordinary and grows everyday.

Having followed the community from afar (not recommended, by the way), I was introduced to Jeff by my friend Hank Wasiak (@hankwasiak), who has passion, friendship and inclusiveness in common with Jeff.

As a result of Hank’s recommendation, Jeff asked me to speak at the recently held conference at the 92^nd Street Y in New York City. But this post isn’t about me (if you choose to, you can view my talk here http://jeffhasen.com/video-of-my-140-characters-conference-talk-on.)

Regrettably, other commitments kept me from hearing and seeing some of the presentations over the two days, but what I experienced was unique, touching, and inspiring.

Jeff is a master curator so mentioning just a few of the talks doesn’t do the event or the community members justice.

But here’s some of what I’ll remember:

The Ladies of Lupus on Twitter who eloquently and passionately told us of the struggles with the disease, but also the power of one person reaching out to another in the middle of the night just to say on Twitter, “I’m here for you”.

Then there is Alon Nir, the funny and caring Israeli who receives prayers via @thekotel on Twitter from all over the world and for no cost places them between the stones of the Western Wall in Jerusalem. http://www.tweetyourprayers.info/.

“Who needs a business plan?” Alon asked from the stage. “Just don’t monetize.”

Instead, he said, “create meaning and affect change.”

Over the two days, I heard of the real-time web’s effect on struggling villages, the people rising up in Tunisia and Cairo, and of the changes to news coverage and what Dan Gillmor (@dangillmor) called the 14,400-second news cycle.

To sum up the experience, I’ll remember a particular tweet that Alon shared.

“Selfless deeds inspire me,” she wrote. “Now I’m in a soup kitchen helping and so is my boyfriend.”

Words, thanks to Jeff Pulver, to not only remember but to live by.