Notes From A Mobilized Marketer - The Apps Make Us Lazy Edition

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Are smartphone apps making us "the ultimate consumer but also kind of lazy"?  Only if we let them.

There are 10 million active users of Starbucks mobile apps - and that's before bigger push into grocery stores.

You know what holds back mobile? Dumb stuff like this headline - Mobile Will Complement TV, Not Replace It. No kidding.

A BBC survey said that viewers expect more advertising than currently on multiple platforms. They said expect, not want.

I read a piece claiming that the use of mobile apps is behind the decline of American Idol and Survivor. It’s a combination of things including viewer fatigue on these shows.

Meanwhile, a study says that 80 percent of TV viewers 18-24 use a phone or tablet. The good news is that they include television in their lives.

Will Google Glasses sell on the benefit of taking photos in a second or two versus a slightly longer time with smartphones?

For all of its supposed troubles, Apple has to love a new Yankee Group survey – 91 percent of iPhone users plan to buy an iPhone for their next smartphone.

Every day, more photos are taken with an iPhone than with any other camera. And that spans age groups.

The Washington Attorney General slammed T-Mobile over deceptive ‘no-contract’ ads. An agreement is a contract – simple.

I saw a story that made the claim that the call-to-action is ruining ads. I couldn't disagree more. Ford drove a 15.4 percent lead conversion that way. Failure?

Malware and viruses in #QR codes?  That’s more ammunition for the doubters.

Sprint CEO: Wireless operators need to focus on profitability. You think?

In four years, there will be 10 million shipments of Google Glass and similar devices, according to an analyst. That’s large but not when compared to six billion phones.

Notes From A Mobilized Marketer - The Punishment Edition

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Great – a to-do list app that punishes you for not getting things done. I have a wife for that.

According to recent research, kids born today will spend about 25 percent of their lives looking at screens. Not blackboards. Not printed books. Not the world around them.

A mainstay just a couple of years ago, digital cameras look like dinosaurs in this mobile era.

Rave reviews for Yahoo's revamped mobile weather app. Pretty? Yes. Stop the rain from falling? Nope.

Devices are reportedly getting 20 percent of search budgets as spending rises dramatically. That’s because of the actions mobile users take after the search.

Can Verizon customers end wireless contracts with petition signatures? Not if it doesn't pencil out for the carrier.

Facebook hired the former Apple Maps boss. Did it take this long to find him?

A way out there Facebook Home TV spot makes the claim that the product is so awesome, you won't even listen to Zuck.

As said in the New York Times, "People don't want a fair price. They want a great deal." That’s true everywhere, certainly so on mobile.

A survey said that 71 percent say “nothing” could get them to buy a BlackBerry. That says to me that 29 percent are there to be convinced. Opportunity.

More than 500,000 new magazines were created in two weeks by Flipboard's 53 million users. Personalization wins again.

Phabulous news. Samsung introduced the Mega, a larger phablet. It will be available in Russia in May. You in? I will never buy a product called a phablet.

An indicator of a pickup in the housing market? Zillow says 89 homes are viewed per second on mobile devices.

For all talk of on-the-go mobile searcher, a great majority of activity happens in the home or office, according to research by Google and Nielsen.

The Question Remains – Does Your Business Need A Mobile App?

When it comes to mobile apps, the year is ending the way it began – with some marketers saying they need one, but without even a half-decent reason why.

Several weeks ago in Las Vegas, I was approached following a Mobilized Marketing book presentation by a small business marketer. Much to the chagrin of a “more sophisticated” marketing colleague, the gentlemen pushed for approval from me for moving forward on creating an app.

But when I gently asked whether he knew what type of mobile devices his customers carry, and whether he was prepared to build for more than one operating system (iOS for Apple devices, Android for Google, etc.), he realized that he hadn’t done enough homework on the subject of apps.

That scenario happened to me several times this year – and actually every year since 2007.

In a recent PC World article called Does your small business need a mobile app to stay competitive? http://news.idg.no/cw/art.cfm?id=A0025B28-C30F-D9C1-1529706063D17C87 author Christopher Null wrote that many small and medium size business owners believe that everyone has an app but them.

“As a small-business owner, choosing whether to join the app-development club can be a difficult decision,” Null wrote. “You may feel like you have to build an app and go mobile to stay competitive, but you’ve probably heard that apps are expensive and time-consuming to develop. More and more users are dumping desktops and laptops for tablets and cell phones, so it makes sense to optimize the online experience for them. But is it really worth the effort? Cant they just use their smartphones to access the website you already have?

“Its a tricky problem with no single cut-and-dried solution.”

Null correctly pointed out that while mobile websites work on all smartphones, “an app gives you much more presence on the phone than a bookmark on that phones browser does. Rather than forcing the user to launch the browser and find your URL, an app is always there, front and center on the mobile desktop. Your business is constantly in mind, whether the person is using the app or not.”

I’m in the camp that says build a mobile website before an app (if you need an app at all) because it is more inclusive.

There were some who believed that the “duel” between the mobile web and apps would be won by the end of 2012 and that only one would be left standing. That won’t happen. Both have a place. It behooves small and medium size business owners and marketers to understand their customers and provide the best solution for them.

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This post was written as part of the IBM for Midsize Business http://goo.gl/S6P7m program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet.